OPERATING INTELLIGENCE / Live across 412 facilities
IND-OPS / CTRL.LAYER

The collective
memory of the
factory floor,
on demand.

IndOps is the operating intelligence layer for industrial manufacturing teams. Connect every SOP, spec sheet, ERP record and CAD file once — then ask, report, and run complex work in a single conversation. Your team's tribal knowledge, finally indexed.

DEPLOYED
412 plants
SOURCES INDEXED
38M docs
UPTIME
99.99%
FIG. 01 — IndOps platform architecture SCALE 1:1 / CONTROL TIER A SHEET 01 / 04
01
INGEST
Connect every source, once.
SAP, Oracle, SharePoint, Slack, CMMS, CAD, PDFs, scans, tribal Notion.
02
SYNC
Continuous, conflict-aware.
Every edit propagates. Versions resolved. Permissions inherited at the row.
03
ASK
Reason across the plant.
Questions get answers with citations. Reports get rendered. Work gets scheduled.
04
EXECUTE
Push back into systems.
Create work orders. Update tickets. File deviations. Close the loop.
DWG-IND-OPS-001 REV 12.04.26 CLASS A — PRODUCTION
§ 01 — Conversational interface / 01

Ask anything.
Get answers that cite the source.

One chat box that knows your equipment manuals, batch records, supplier contracts, deviation logs and last Tuesday's shift handover. Every answer traceable to a paragraph, a row, a spec.

LIVE SESSION / SHIFT-B

The questions a senior engineer would take an hour to chase.

Now answered in seconds, with citations to the original PDF, drawing, or ERP record — exactly where on the page.

SOURCES CONSULTED · THIS QUERY
ASSEMBLY-SOP-487PDF · p.12
TORQUE-SPEC-MASTERXLS · row 1,204
ECN-2024-9981JIRA · resolved
SHIFT-HANDOFF-LOGSLACK · #floor-3
indops-chat ~ /plant-04/quality-cell-b
DARIA K.
What's the torque spec for the M8 bolts on the conveyor drive assembly, and has it changed since the last ECN?
INDOPS
The current torque spec is 22 Nm ± 1.5, applied in a star pattern over two passes. ASSEMBLY-SOP-487 · p.12
INDOPS
This was revised from 24 Nm via ECN-2024-9981 on Oct 3, after a vibration analysis on Line 7B flagged premature fastener fatigue. ECN-2024-9981 VIB-RPT-L7B
INDOPS
→ Three other conveyor lines still reference the old spec in their cell instructions.
Ask anything across your plant
§ 02 — Continuous sync layer / 02

Connect once.
Stay in sync forever.

No more stale dashboards or quarterly knowledge dumps. IndOps watches your systems of record and reasons over the current state — with row-level permissions inherited from the source.

INPUTS · 47 CONNECTORS
SAP
SAP S/4HANAReal-time · 2.1M records
CMM
Maximo CMMSWork orders · 340k/yr
SP
SharePointSOPs · 18,400 docs
CAD
SolidWorks PDMDrawings · revision-aware
SL
Slack & TeamsShift handoffs & comms
CORE IndOps REASONING LAYER
OUTPUTS · BIDIRECTIONAL
Chat & voiceWeb · mobile · radio
CHT
Reports & KPIsAuto-generated · scheduled
RPT
Work ordersPushed to CMMS
WO
Compliance docsFDA · ISO · audit-ready
CMP
API / WebhooksBuild your own surface
API
§ 03 — Capabilities / 03

Three surfaces.
One source of truth.

i.

Conversational intelligence

A chat that understands torque specs, batch records, P&ID diagrams, and yesterday's deviation report — together. Cite-by-default; never make-it-up.

  • Voice-first on the floor
  • Multi-modal (PDF, CAD, scans)
  • Cited responses, every time
  • Bilingual: 38 languages
ii.

Autonomous reports

Tell IndOps what you need to track. It generates and schedules the report, alerts on anomalies, and rewrites itself when your data shifts.

  • OEE, scrap, throughput KPIs
  • Anomaly & drift detection
  • Auto-delivered to inboxes
  • Drill-down to source row
iii.

Agentic workflows

Define a complex multi-step process once — IndOps runs it across systems: trigger work orders, route approvals, file deviations, close the loop.

  • Visual workflow builder
  • Human-in-the-loop gates
  • Audit log for every action
  • Rollback at any step
§ 04 — In production / 04

Workflows your team
would have built —
if they had three months.

From flag to closed CAPA, autonomously.

When QA flags a deviation, IndOps pulls every related record, identifies precedent cases from the last 24 months, drafts the investigation document, and routes for approval — turning a five-day cycle into ninety minutes.

— Customer testimony / Tier-1 automotive supplier
We replaced four dashboards, two SharePoint sites, and a 600-page binder with one chat box. Our shift leads finally trust what they're reading.
Marisol Vance
VP Manufacturing Excellence · Halden Components
DEPLOYED Q3 / 24 PLANTS / 11,400 USERS
§ 05 — Measured outcomes (rolling 12-month average) / 05

The number
that moves first.

73%
FASTER ANSWER-TO-ACTION ON THE FLOOR
4.2hrs
RECOVERED PER ENGINEER · PER WEEK
2.1×
FASTER DEVIATION CLOSURE TIME
91%
FIRST-PASS ANSWER ACCURACY · BENCHMARK
§ 06 — Built for the teams that build things / 06

One chat box.
Six roles. Every shift.

PLANT MANAGER

Run the floor without running between dashboards.

Morning OEE, last-night incidents, current order load, expected bottleneck — answered in your inbox before the production huddle.

Where are we losing yield this shift?
QUALITY ENGINEER

Investigate without re-investigating last year's incident.

IndOps surfaces every prior CAPA, RCA, and 8D for a given symptom — and drafts the new one for your sign-off.

Has this defect signature appeared before?
MAINTENANCE LEAD

Diagnose before you dispatch.

Conveyor #3 alarm? IndOps pulls the asset history, last 4 PMs, vibration trend, and likely root cause — with the right spare part SKU ready to order.

What broke this and what do I need?
SHIFT SUPERVISOR

Walk in cold. Walk out current.

One ask gives you the night-shift handoff, open work orders, training certs expiring this week, and which lines need attention first.

What changed since I left?
PROCESS ENGINEER

Build, test and ship a control chart in minutes.

Describe the chart in plain English. IndOps queries the process historian, builds the SPC, flags out-of-control points and explains why.

Plot Cpk for Line 4 over last quarter.
OPERATIONS DIRECTOR

One narrative across every facility.

Compare plant-to-plant performance, identify outliers, draft the board update — with the underlying data linked, not just summarized.

Which plant moved the needle this month?
— Onboarding in 14 days · No rip-and-replace · SOC 2 Type II

Your factory already
knows the answer.
We make it ask-able.

Schedule a 30-minute walkthrough with our solutions team. We'll wire one of your knowledge sources live, on the call, and show you what your data has been hiding.